Amiah Hayes
Customer Service & Operations Professional
Milton, US.About
Highly motivated and adaptable professional with comprehensive experience in high-volume customer service, retail sales, and food service operations. Proven ability to thrive in fast-paced environments, manage multiple responsibilities, and deliver exceptional guest experiences, contributing to operational efficiency and customer satisfaction. Eager to leverage strong communication, problem-solving, and teamwork skills to excel in a dynamic role.
Work
WindCreek Casino Atmore
|Prep Cook
Atmore, AL, US
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Summary
Managed comprehensive food service operations in a high-volume casino environment, ensuring efficient service delivery and exceptional guest satisfaction.
Highlights
Delivered efficient food and beverage service in a high-volume casino, maintaining composure and accuracy during peak hours and special events.
Managed simultaneous responsibilities including order taking, food preparation, and cash handling for large guest volumes in a dynamic, 24/7 operation.
Resolved guest concerns quickly and professionally, contributing to an enhanced overall entertainment experience and positive customer relationships.
Collaborated effectively with kitchen and front-of-house staff to meet tight service timelines, ensuring seamless operations.
Maintained strict adherence to health, safety, and gaming establishment regulations, upholding operational excellence and cleanliness in high-traffic dining areas.
Waffle House
|Waitress/Cook/Cashier
Atmore, AL, US
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Summary
Provided exceptional customer service and culinary support in a fast-paced diner, recognized for efficiency and rapid skill acquisition.
Highlights
Achieved 'Employee of the Month' in August for outstanding efficiency and dedication, demonstrating top performance in a demanding environment.
Mastered cook responsibilities within one week, quickly becoming a top-performing employee due to consistent presence and effective work.
Successfully managed diverse roles including waitress, cook, and cashier, showcasing adaptability and strong multitasking capabilities.
Built positive guest relationships through attentive service and clear communication, enhancing dining experiences.
Chick-fil-A Restaurants
|Waitress/Cashier
Boynton Beach, FL, US
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Summary
Delivered exceptional customer service in a high-volume restaurant, enhancing operational efficiency and guest satisfaction through strong communication and multitasking.
Highlights
Implemented a more efficient system for order processing during peak times, significantly reducing wait times and improving customer satisfaction.
Developed strong communication skills and managed high-pressure situations during busy hours, ensuring positive dining experiences for every guest.
Effectively handled order taking, food serving, and cash transactions, demonstrating strong multitasking and accuracy in a fast-paced environment.
Collaborated seamlessly with team members to maintain high service standards and operational flow.
Plato's Closet
|Retail Sales Associate
Melbourne, FL, US
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Summary
Provided friendly, fast-paced customer service in a high-volume resale retail environment, driving sales and ensuring a positive shopping experience through effective merchandising and inventory management.
Highlights
Processed cash, credit, and POS transactions accurately while balancing daily registers, contributing to precise financial record-keeping.
Maintained visually appealing merchandise displays aligned with brand standards, enhancing customer engagement and driving sales.
Supported inventory management, tagging, and restocking efforts, optimizing sales floor organization and product availability.
Collaborated with team members to consistently meet daily sales goals and uphold high customer satisfaction targets.
Assisted with loss prevention and maintained a clean, organized store environment, contributing to operational efficiency and security.
Education
Penn Foster highschool
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High School Diploma
High school diploma
Languages
English
Certificates
Driver's License
Issued By
Government Authority
Skills
Computer Skills
Computer Skills, POS.
Solution Selling Approach
Solution Selling Approach, Sales.
Social Media Content Marketing
Social Media Content Marketing, Social Media Engagement, Social Media Analytics Reporting, Social Media Strategy, Social Media Brand Management, Social Media Content Creation.
Serving
Serving, Serving Experience, Restaurant Experience, Hospitality.
Retail Sales
Retail Sales.
Customer Service
Customer Service, Active Listening.
Cash Handling
Cash Handling, Processing Cash Transactions.
Following Instructions
Ability to Follow Instructions.
Food Preparation
Food Preparation, Meal Preparation, Cooking.
Basic Math
Basic Math.
Video Shooting
Video Shooting.
Kitchen Experience
Kitchen Experience.
Kitchen Management Experience
Kitchen Management Experience.
Door-to-door
Door-to-door.
Busser
Busser.
Food Safety
Food Safety, Food Handling.